Clients evaluate our results using three Key Performance Indicators. We aim for and typically receive 90%+ ratings for each KPI.
KPI 1. COMPETENCE
Has the necessary skills, judgment, and influence to deliver on their commitments.
“The depth and breadth of knowledge and ability to deliver it is astounding.”
– Client CEO
KPI 2. Responsiveness
Provides prompt, custom-fit services to meet our individual and group needs.
“I don’t think it’s humanly possible to be any more responsive than GEO has been.”
– Client COO
KPI 3. EMPATHY
Demonstrates caring, individualized attention and a clear commitment to our success.
“The GEO team was highly committed to our individual, as well as our collective, success.”
– Client CFO
A FORTUNE 500 COMPANY
The company’s challenge was a lack of an aligned innovation and growth strategy in its industrial business. The leaders were geographically dispersed across 12 regional markets and operated with a matrix structure. .
Every local leadership unit targeted its own unique set of customers and products. Due to a lack of leadership alignment, innovation and growth opportunities were missed, resources were wasted, costs were not controlled, and execution was inconsistent.
Whenever top leadership tried to assert more central control over local decisions, the leadership of the local units resisted giving up control, especially within their sales force.
“To achieve profitable growth, we had to break the leadership stalemate,” said one member of senior leadership. “Our problem was how to accomplish this with limited time commitments and at a minimal cost.”
Using GEO’s virtual approach, the company was able to actively engage 25 leaders across levels, functions, and geographic locations. The leaders were organized into 5 teams that met online each week with common agendas.
Working collaboratively, the leadership teams shaped an innovation and growth strategy and communicated it effectively to all employees.
GEO’s virtual approach simplified the logistics and reduced the costs of gathering the leaders together in real-time. It also allowed a broad spectrum of thinking to be quickly captured, synthesized, and translated into strategic action agendas.
*Bottom line results: Highest-ever sales growth rate, 58% increase in net profit, 60% increase in return on assets; 10% reduction in headcount, total business investment held constant (despite growth), and share of key market segments increased. *as reported by CFO
ADDITIONAL CASE STUDIES AVAILABLE UPON REQUEST FOR MID-SIZED FIRMS, START-UPS AND NON-PROFITS
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+1 877 855 2050
201 St. Charles Ave., Suite 114-471
New Orleans, Louisiana 70170